Help & Support

For help setting up and/or using your MedReady Automatic Pill Dispenser, various instructional guides and videos are available below:

Need help with a problem?

Troubleshooting

The alarm will not shut off

The white T-BAR was down when the top was put on and/or the door on the lid was not closed.
See instruction #10.

The alarm/s will not shut off

The alarms were not properly activated.
See instructions #5 and #6.

The alarm/s rings but the tray does not rotate

The battery is not plugged in.
See instruction #1.
To test the battery, disconnect the A/C power, and ONLY the colon should be blinking.

The medication is in the wrong cup or dispensed incorrectly

The medication was not loaded properly, the dispensing times are wrong, or the dispensing times are not armed correctly. Check that the dispensing time set is the right time for the medication.
Refer to instructions #4, #5, and #6

Alarm lights are blinking

Early dose was triggered. Depress Alarm 2 and 3 buttons for several seconds

Display shows 'OFF'

Depress the Hour button by itself for several seconds to return to the clock.

Blue Lid won't go back on

See instruction #8.

Time Won’t set on Cellular Monitored Device

Depress the AM/PM Button until the clock goes mostly dark.
Do not press any more buttons. Wait 5 minutes for the local time of day to appear. If this does not work, remove the battery and A/C for 1 minute, insert battery and A/C and wait 30 minutes for the clock to acquire the local time.